At THV we try to live by a simple motto: holidays shouldn’t be hard. On the other hand, we know there is a lot to get organised before your trip: visas, passports, insurance, transfers, getting the neighbour to feed your cat. And although pet care is a bit beyond us, as a full service travel agent we’ve made it our mission to assist with everything else.
So if you’re looking for flights, travel insurance, transfers and accommodation (or anything in between) contact one of our customer service team.
Travel Insurance is compulsory on all THV trips and is a condition of booking with THV. When selecting a travel insurance policy we require that at a minimum you are covered for medical expenses, including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.
Your insurance policy will need to be sighted by your leader on day one of your trip. Failure to do so will mean exclusion from the trip. Please ensure you have your policy number and emergency telephone number for your insurance company. If this is unavailable please ensure you have the necessary information required by your insurance company in case of an emergency.
We also recommend you take out cancellation insurance. This may cover cancellation penalties in certain circumstances if you have to cancel your trip unexpectedly due to illness, injury or unforeseen circumstances. Unfortunately cancellation insurance will not cover you if you change your mind.
We can also help with:
Extra accommodation and transfers
Once the trip is underway, your accommodation and transport are all included (phew). But if you want to arrive in your destination a little early or stick around and explore by yourself, we can help you there. Hotels, taxis and airport transfers – our customer service team knows them all.
Finding the right flight online can be pretty frustrating – all those airport codes, stopovers, layovers, hot meals and aisle seats. Let our flight specialists help with the hard stuff. We have access to some super cheap fares and can find the perfect connections to sync up with your trip.