Efficient and friendly service
Our expert team takes pride in their thoughtful approach to planning your holiday. We find out what you think might make it extra special, then sprinkle in our own special little touches (even a surprise to enjoy while you’re away) to help create your dream holiday.
Flexible and hassle free
We’re here to take the stress out of the holiday planning process. You can be as involved as you want, and you are always in control. Everything is tailored to your exact needs and tastes, and we will keep tweaking and adapting until it feels just right.
Passionate, honest experts
After a lifetime of living and travelling in our destinations, we have developed a deep knowledge and formed relationships with the most impressive experts in their fields. We pride ourselves on being able to ask the right questions so that you can trust we get exactly what you’re after.
Time and Value
We all want value for money. By negotiating contracted rates with the hotels, expert guides, activity providers and airlines we work with, we can keep our prices as competitive as possible. One thing we can offer that is truly priceless though is time - while we do all the heavy lifting, you can sit back safe in the knowledge that we will plan your perfect trip down to the smallest detail.
Things can go wrong, it’s how we deal with these situations which really sets us apart. Should anything dramatic take place (like a volcano erupting!) and you can’t go on holiday we offer a) deferral to a later date, b) an alternative holiday of similar standing or c) a full refund. If you were on holiday and stranded we have a duty of care towards you. The clients we have looked after in these situations are some of our most loyal.
It's the little things that make a big difference to your holiday. From the practical, like our 24-hour emergency helpline and borrowing a GoPro, to the entertaining, such as our destination-specific playlists that will remind you of that first caipirinha on Ipanema Beach for years to come. We rarely boast about our service but we believe it's what sets us apart and makes us truly original, so please forgive this moment of unabashed self-promotion. We've curated several little things that hopefully represent the attention to detail and thoughtfulness you'll receive when booking an THV holiday.